Frequently Asked Questions

DOGTV is scientifically designed, and programs are divided into 3 categories to meet a dog’s typical daily cycle and enrich their environment.

While your dog’s sense of smell is their primary scent, hearing and vision are also important. Like a walk, DOGTV exposes your dog to new stimuli, including images and sound. This is how DOGTV provides enrichment for your dog.

Yes! Dogs respond to what they see on TV screens and pay the most attention when they see other dogs, animals, and moving objects. YouTube has thousands of videos with dogs watching TV, and an increasing number of dog parents admit that they’ve seen their pups watching TV more than once. The shift to digital and flat-screen TV’s has also contributed to the growth in the number of dogs that watch TV. In a survey conducted by the American Kennel Club and IAMS dog food, nearly half of those surveyed had dogs that showed some interest in what was happening on the television screen.

DOGTV is created in such a way that you don’t have to do anything. However, it’s always a good idea to make sure your dog is comfortable in their environment with their favorite blanket, bed, and access to water. Just ensure the TV volume is set to the same level you would set for yourself.

The first few times, your dog may be extra excited, just like when meeting a new friend – this is normal! Make sure the volume is at a comfortable level and not too loud. If your dog still seems excited, lower the volume and sit with your pup several times for small durations as they become accustomed to DOGTV.

One thing to understand is that dogs generally will not sit down and stare at the TV screen as humans do. Your first inclination may be to turn on the channel, sit and watch your dog, and wait for your dog to settle down and watch also. However, this will likely not happen for several reasons.

#1 – All Dogs Watch TV Differently

Some react more to the visuals, while others lie down and feel calm due to the relaxing music. Either of those methods is great, and there is no need to sit and wait for something to happen – because it’s already happening!

#2 – Other Distractions

When you are with your dog, he will always be more interested in you than in the TV screen. Dogs are social animals and need company; when you are around, you are probably the only thing that matters to your pup!

#3 – No Couch Potatoes!

We are not expecting our dogs to become couch potatoes and binge-watch DOGTV! This is not the idea. Rather, DOGTV is great for background sounds and visuals and for the dog to feel a presence when home alone. Some of our users also incorporate DOGTV in their routines while getting ready for the day, cleaning the house, and keeping their pup entertained while they work from home.

The brightness, saturation, contrast, camera angles, and music are adjusted to fit your dog’s hearing and seeing abilities. It may seem odd to you, but the adjustments make the images on screen more alive and interesting for your dog.

Unlike any other TV channel, every frame and every sound on DOGTV is designed 100% for dogs. Through years of research, special content was created to meet the specific attributes of a dog’s sense of vision and hearing, for example, programs are specially colored to enhance picture details, and great emphasis was put on the contrast, brightness, and frame rate; the use of special sound effects, music and specific ranges of frequencies, are tailored to a dog’s unique sense of hearing and their sensitive ears.

The human eye discerns flickering movement at 50/60 Hz; in dogs, that same ‘flicker fusion rate’ is as high as 70/80 Hz.

Older television sets with a CRT screen refreshed their picture at a rate of 50/60 Hz, resulting in a smooth picture for humans and a flicker nightmare for dogs. New LCD technology has changed all that. The refresh rate on the new TVs is 100Hz and up, perfect for continuous canine viewing.

​DOGTV is scientifically designed, and programs are divided into 3 categories to meet a dog’s typical daily cycle and enrich their environment.

• Relaxation – Content designed to help the dogs relax, reduce their stress level and keep them calm through soothing music, sounds, and visuals.

• Stimulation – Dogs need to be stimulated, which is hard to achieve when they are home alone. DOGTV uses stimulating scenes with and without other animals, animation sequences, and various moving objects to stimulate the dogs. Great care is taken to use just the right sounds and frequencies to encourage the dog’s playfulness even when home alone.

• Exposure – Based on the most advanced veterinary science, DOGTV uses special sounds and visuals to help habituate the dog and make him more comfortable in his environment by exposing him to different day-to-day stimuli.

Click the JOIN button above to sign up. You can choose between an annual membership or a monthly subscription.

You can also sign up through the DOGTV app on Roku, Apple TV, Amazon Fire TV, and iOS/Android devices.

DOGTV is $74.99 annually or $9.99 monthly when you subscribe through dogtv.com, Apple TV, Roku, Amazon Fire TV, and iOS/Android.

As a cable subscriber, you can watch for $4.99/month through DIRECTV, Comcast Xfinity, Dish, RCN, Cox, Mediacom, and Sling TV.

Please visit https://watch.dogtv.com/settings/purchases to see your next scheduled billing date.

DOGTV streaming service subscription will get automatically renewed unless canceled.

You will not need to inform us each month of your intention to continue your subscription.

Many banks opt to pre-authorize the funds for recurring charges like subscriptions. When this happens, you may see a pending charge on your bank statement, but the money won’t leave your account and process as payment until your subscription renews.

Yes, our Customer Support team is happy to assist you with any issue.

Visit https://watch.dogtv.com/contact/support to send a message to our support team.

Log in to your account, click on your circular profile icon in the top right corner of the screen, and select ‘Manage subscription.’ Click ‘Cancel subscription’ and then confirm your choice to cancel.

To upgrade your subscription, visit https://watch.dogtv.com/settings/purchases

Please reset your Roku by going to Settings > System restart > Restart. Once your Roku powers on please try to access the DOGTV app.

Delete/re-install the DOGTV App. When you download the app, temporarily disable the WIFI on your phone/other devices. Sometimes if an app is downloaded on a less-than-stable Internet connection, this can cause it to behave erratically.

1. Delete the DOGTV App

2. Restart your Roku (Settings > System Restart > Restart)

3. Disable the WIFI on your phone/laptop/desktop (leave WIFI on your Roku on)

4. Reinstall the DOGTV App

5. Open the DOGTV App and select ‘Watch Live.’

Yes! You can also stream DOGTV on Apple TV, Fire TV, XBOX, Samsung Tizen devices, iOS/Android devices, and dogtv.com. Just download the DOGTV app from the device’s app store and use your DOGTV email and password to sign in to your account.

To turn the bandwidth saver off:

Go to Settings > Network > Bandwidth saver – set to OFF

If the Bandwidth Saver setting is turned on, your Roku will stop streaming after 4 hours of no input from your remote.

Your Roku device may revert to default settings after system updates or even brief power outages.

1. Download and open the DOGTV app on your Amazon Fire device

2. Sign in to your existing DOGTV account or start a new subscription

If you have an existing dogtv.com account

Go to: Settings > Login and enter your dogtv.com email address & password.

If you are subscribing to DOGTV through Amazon Fire:

Go to ‘Watch Live’ in the middle of your screen

Read and accept the subscription terms to start watching

Clearing the application data for the DOGTV app can help resolve intermittent playback issues on your Fire TV. You will do this within the Fire TV settings.

Select Settings from the Fire TV menu

Select Applications > Manage Installed Applications

Select the application you’re having trouble with

Select Force Stop, and then select Clear Data

When prompted to Delete App Data, select Clear Data again

Restart your Fire TV by going to Settings > Device > Restart

Please note: If you use your dogtv.com subscription to login to the app you may need to re-enter your dogtv.com account information.

To sign in to your Fire TV using your dogtv.com subscription:

Go to Settings in the DOGTV app

To cancel your DOGTV subscription purchased on a Fire TV device:

– Go to amazon.com/appstoresubscriptions on your computer.

– Sign in to your Amazon account.

– Find your DOGTV subscription and click ‘Turn off auto-renewal under the Actions tab on the right.

DOGTV streaming service subscription will get automatically renewed until canceled.

You will not need to inform us each month of your intention to continue your subscription.

A 4th generation Apple TV device or higher is required to download the DOGTV Apple TV (tvOS) app.

The device mentioned above is distinct from the Apple TV+ app, Apple's app (streaming tv service), for its original content.

Unfortunately, 3rd generation and older Apple TV devices do not have an App Store, and there is no way to install 3rd party apps on these models.

To ensure that your Apple TV remains awake until you manually put it to sleep, go to:

Settings → General → Sleep then change the delay before sleep starts from One Hour to Never.

If you signed up for your DOGTV subscription through your AppleTV or iOS device, you’ll need to cancel your subscription via the subscriptions page in the App Store: (App Store > Account > Subscriptions).

Delete/re-install the DOGTV App. When you download the app, temporarily disable the WIFI on your phone/other devices. Sometimes if an app is downloaded on a less-than-stable Internet connection, this can cause it to behave erratically.

1. Delete the DOGTV App

2. Restart your Apple TV App (Settings > System > Maintenance > Restart.)

3. Disable the WIFI on your phone/laptop/desktop (leave WIFI on your Apple TV)

4. Reinstall the DOGTV App

5. Open the DOGTV App and select ‘Watch Live.’

Yes, as long as the Apple ID used for iTunes & App Store purchases match on each device, you can access your DOGTV subscription on both devices.

On iPhone/iPad, go to Settings > iTunes & App Store.

On Apple TV go to Settings > Accounts > iTunes & App Store.