DOGTV and Your Dog

Why is DOGTV good for dogs?

DOGTV is scientifically designed and programs are divided into 3 categories, to meet a dog’s typical daily cycle and enrich their environment. (See  Programs)

While your dog’s sense of smell is their primary scent, hearing and vision are also super important. Just like a walk, DOGTV exposes your dog to new stimuli, but in the form of images and sound. This is how DOGTV provides enrichment for your dog.


Do dogs really watch TV?

Yes! Dogs respond to what they see on TV screens and pay most attention when they see other dogs, animals and moving objects. YouTube has thousands of videos with dogs watching TV and an increasing number of dog parents admit that they’ve seen their pups watching TV more than once. The shift to digital and flat screen TV’s has also contributed to the growth in the numbers of dogs that watch TV. In a survey conducted by the American Kennel Club and IAMS dog food, nearly half of those surveyed had dogs that showed some interest in what was happening on the television screen.

Do I have to do anything special while my dog watches DOGTV?

DOGTV is created in such a way so that you don’t have to do anything. However, it’s always a good idea to make sure your dog is comfortable in their environment with their favorite blanket, bed and access to water. Just make sure that the TV volume is set to the same level you would set for yourself.

My dog seems excited when watching DOGTV – is this normal?

The first few times your dog may be extra excited just like when meeting a new friend – this is normal! Make sure the volume is at a comfortable level and not too loud. If your dog still seems pretty excited, lower the volume and sit with your pup several times for small durations as they become accustomed to DOGTV.

It seems like my dog isn’t watching the channel

One thing to understand is that dogs generally will not sit down and stare at the TV screen as humans do. Your first inclination may be to turn on the channel, sit and watch your dog, and wait for your dog to settle down and watch also. However, this will likely not happen for several reasons.

#1 – All Dogs Watch TV Differently

Some react more to the visuals, while others will just lie down and feel calmed by the relaxing music. Either of those methods is great and there is no need to sit and wait for something to happen – because it’s already happening!

#2 – Other Distractions

When you are there with your dog, he will always be more interested in you than the TV screen. Dogs are social animals and need company; when you are around, you are probably the only thing that matters to your pup!

#3 – No Couch Potatoes!

We are not expecting our dogs to become couch potatoes and binge watch DOGTV! This is not the idea. Rather, DOGTV is great for background sounds and visuals, and for the dog to feel a presence when home alone. Some of our users also incorporate DOGTV in their routines while getting ready for the day, cleaning the house, and keeping their pup entertained while they work from home.

Programs

The colors and programs look funny!

The brightness, saturation, contrast, camera angles and music are adjusted to fit your dog’s hearing and seeing abilities. It may seem odd to you, but the adjustments make the images on screen more alive and interesting for your dog.

How is DOGTV compatible with my dog’s hearing and vision?

Unlike any other TV channel, every frame and every sound on DOGTV is designed 100% for dogs. Through years of research, special content was created to meet the specific attributes of a dog’s sense of vision and hearing, for example: programs are specially colored to enhance picture details and great emphasis was put on the contrast, brightness, and frame rate; the use of special sound effects, music and specific ranges of frequencies, are tailored to a dog’s unique sense of hearing and their sensitive ears.

I heard that dogs can only see flickering when they look at the TV screen.

The human eye discerns flickering movement at a rate of 50/60 Hz while in dogs, that same ‘flicker fusion rate’ is as high as 70/80 Hz.

Older television sets with a CRT screen refreshed their picture at a rate of 50/60 Hz with the result of a smooth picture for humans and a flicker nightmare for dogs. New LCD technology has changed all that. The refresh rate on the new TV’s is 100Hz and up, perfect for continuous canine viewing.

​What kind of programs are on DOGTV?

​DOGTV is scientifically designed and programs are divided into 3 categories, to meet a dog’s typical daily cycle and enrich their environment.

     • Relaxation – Content designed to help the dogs relax, reduce their stress level and keep them calm through soothing music, sounds and visuals.

     • Stimulation – Dogs need to be stimulated, which is hard to achieve when they are home alone. DOGTV uses stimulating scenes with and without other animals, animation sequences and a variety of moving objects to stimulate the dogs. Great care is taken to use just the rights sounds and frequencies to encourage the dog’s playfulness even when home alone.

     • Exposure – Based on the most advanced veterinary science, DOGTV uses special sounds and visuals to help habituate the dog and make him more comfortable in his environment, by exposing him to different day-to-day stimuli.

DOGTV.com Subscription

Where can I subscribe to DOGTV?

Click the JOIN button above to sign up. You can choose between an annual membership or a monthly subscription.

You can also sign up through the DOGTV app on Roku, Apple TV, Amazon Fire TV, and iOS/Android devices.

​How much does a DOGTV subscription cost?

DOGTV is $84.99 annually, or $9.99 per month when you subscribe through dogtv.com, Apple TV, Roku, Amazon Fire TV and iOS/Android.

If you are a cable subscriber, you can also watch for $4.99/month through DIRECTV, Comcast Xfinity, Dish, RCN, Cox, Mediacom and Sling TV.

Do I need to renew my subscription every month?

DOGTV streaming service subscription will get automatically renewed until cancelled.

You will not need to inform us each month of your intention to continue your subscription.

Why was my account charged before my renewal date?

Many banks opt to pre-authorize the funds for recurring charges like subscriptions. When this happens, you may see a pending charge on your bank statement, but the money won’t actually leave your account and process as a payment until your subscription renews.

If you have opted to pay through PayPal, they will send you a notification email 2-3 days before your subscription is scheduled to renew. You will notice that the email says: “You authorized a transaction to DOGTV. Money won’t leave your account until Cleeng B.V. processes your order.”

​Does DOGTV have Customer Support?

Yes, our Customer Support team is happy to assist you with any issue. Visit https://watch.dogtv.com/contact/support to send a message to our support team.

​​How do I cancel my dogtv.com subscription?

Log in to your account, click on your circular profile icon in the top right corner of the screen, and select ‘Manage subscription.’ Click ‘Cancel subscription’ and then confirm your choice to cancel.

DOGTV on Roku

I cannot access the DOGTV app on my Roku

Please reset your Roku by going to Settings > System restart > Restart. Once your Roku powers on please try to access the DOGTV app.

I resent my Roku and I still cannot access the DOGTV app.

Delete/re-install the DOGTV App. When you download the app, temporarily disable the WIFI on your phone/other devices. Sometimes if an app is downloaded on a less than stable Internet connection, this can cause it to behave erratically.

   1. Delete the DOGTV App

   2. Restart your Roku (Settings > System Restart > Restart)

   3. Disable the WIFI on your phone/laptop/desktop (leave WIFI on your Roku on)

   4. Reinstall the DOGTV App

   5. Open the DOGTV App and select ‘Watch Live’.

If I subscribe to DOGTV on Roku can I access this subscription on other streaming devices?

Yes! You can also stream DOGTV on Apple TV, Fire TV, XBOX, Samsung Tizen devices, iOS/Android devices and dogtv.com. Just download the DOGTV app from the device’s app store and use your DOGTV email and password to sign in to your account.

Sometimes the programming shuts off after a few hours.

If you are having issues with the DOGTV Roku app turning off after a few hours, please make sure you have the Bandwidth Saver option set to OFF, and your screensaver disabled. If you experience a power outage, or your Roku device has system updates, these settings may revert back to factory default.

To turn the bandwidth saver off:

Go to Settings > Network > Bandwidth saver – and make sure it is set to OFF 

If there is no option for Bandwidth saver displayed, it’s time to update your Roku! To do this, go to Settings > System > System update > Check for updates. Install any available updates, restart your device, and then update the Bandwidth saver setting.

To disable the screensaver:

Go to Settings > Screensaver and select Wait time – Choose the length of time you want your Roku to wait before starting the screensaver. We recommend disabling it completely.

DOGTV on FireTV

How do I watch DOGTV on Fire TV?​

1. Download and open the DOGTV app on your Amazon Fire device

2. Sign in to your existing DOGTV account or start a new subscription

If you have an existing dogtv.com acccount

Go to: Settings > Login and enter your dogtv.com email address & password.

If you are subscribing to DOGTV through Amazon Fire:



Go to ‘Watch Live’ in the middle of your screen


Read and accept the subscription terms to start watching

I’m having playback issues with the DOGTV app on my Fire TV

Clearing the application data for the DOGTV app can help resolve intermittent playback issues on your Fire TV. You will do this within the Fire TV settings.

Select Settings from the Fire TV menu

Select Applications > Manage Installed Applications

Select the application you’re having trouble with

Select Force Stop, and then select Clear Data

When prompted to Delete App Data, select Clear Data again

Restart your Fire TV by going to Settings > Device > Restart

Please note: If you use your dogtv.com subscription to login to the app you may need to re-enter your dogtv.com account information.

To sign in to your Fire TV using your dogtv.com subscription:

Go to the Settings in the DOGTV app

How do I cancel my DOGTV subscription on Fire TV?

To cancel your DOGTV subscription purchased on a Fire TV device:

– Go to amazon.com/appstoresubscriptions on your computer.

– Sign in to your Amazon account.

– Find your DOGTV subscription and click ‘Turn off auto-renewal’ under the Actions tab on the right.

DOGTV on Apple TV/iOS

Is DOGTV available on all versions of Apple TV?

The DOGTV app is only available on 4th & 5th Generation (4K) Apple TV’s.

If you have the 4th Generation AppleTV (Sept. 2015) or the 5th Generation 4k Apple TV (Sept. 2017), then you can download app the DOGTV App from the App Store. Unfortunately 3rd generation and older Apple TV’s do not have an App Store and there is no way to install 3rd party apps on these models.

How do I change the Power Saver/Sleep setting on my APPLE TV?

To ensure that your Apple TV remains awake until you manually put it to sleep, go to:

Settings → General → Sleep. After and change the delay before sleep starts from One Hour to Never.

How do I cancel my DOGTV subscription that is managed through Apple/iTunes?

If you signed up for your DOGTV subscription through your AppleTV or iOS device, you’ll need to cancel your subscription via the subscriptions page in the App Store: (App Store > Account > Subscriptions). Click here for step by step instructions.

I reset my Apple TV and I still cannot access the DOGTV app.

Delete/re-install the DOGTV App. When you download the app, temporarily disable the WIFI on your phone/other devices. Sometimes if an app is downloaded on a less than stable Internet connection, this can cause it to behave erratically.

1. Delete the DOGTV App

2. Restart your Roku (Settings > System > Maintenance > Restart.)

3. Disable the WIFI on your phone/laptop/desktop (leave WIFI on your Roku on)

4. Reinstall the DOGTV App

5. Open the DOGTV App and select ‘Watch Live’.

If I subscribe to DOGTV on Apple TV, can I access my sub

If I subscribe to DOGTV on Apple TV, can I access my subscription on iOS devices?

Yes, as long as the Apple ID used for iTunes & App Store purchases match on each device, you can access your DOGTV subscription on both devices.

On iPhone/iPad go to Settings > iTunes & App Store.

On Apple TV go to Settings > Accounts > iTunes & App Store.